Refund policy

At Hosley Home Decor, we value your satisfaction and aim to provide you with the best shopping experience. If you find yourself dissatisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind. Please read the following guidelines carefully to understand our refund process:

1. Eligibility for Refund:

We accept refund requests for products that meet the following criteria:

  • Damaged or defective items received.
  • Incorrect items received.
  • Items significantly different from the description on our website.


2. Initiating a Refund:

To initiate a refund, please follow these steps:

  • Contact our Customer Support within 7 days of receiving the product.
  • Provide clear photographs of the product highlighting the issue (damage, defect, or incorrect item).
  • Share your order number and relevant details for verification purposes.


3. Refund Process:

  • Once we receive your refund request and verify the provided details, we will initiate the refund process.
  • Refunds will be issued using the same payment method used during the purchase.
  • Please allow up to 10 business days for the refund to reflect in your account after the initiation.


4. Conditions for Refund:

  • The product must be in its original packaging and condition.
  • Items must be unused, unwashed, and undamaged (unless received in a damaged state).
  • Refunds will not be granted for minor variations in color, size, or design from the product images on the website.
  • Customized or personalized items are not eligible for refunds unless they are damaged, defective, or incorrect.


5. Return Shipping:

  • In the case of damaged, defective, or incorrect items, Hosley Home Decor will cover the return shipping costs.
  • For other reasons, such as change of mind, the customer will be responsible for return shipping charges.


6. Cancellations:

  • Orders can be canceled within 24 hours of placement by contacting our Customer Support.
  • If the order has already been shipped, our standard refund policy will apply.


7. Exchanges:

We do not offer direct product exchanges. If you want to exchange an item, you'll need to return the original item and place a new order.

8. Contact Us:

For any questions, concerns, or to initiate a refund request, please contact our Customer Support at Sales1@HosleyIndia.com.

Please note that this refund policy is subject to change and is applicable only to purchases made directly through Hosley Home Decor's official website. For products purchased through third-party retailers, please refer to their respective refund policies.